客户合作流程及售后服务

一、电话交流沟通，邀请客户来我司参观考察。

二、了解客户使用行业领域及对微粉参数要求。

三、根据我司在同行业近20年应用经验，给客户提出佳合理的使用型号建议。

四、先发送样品及检测报告，供客户检测参考。

五、小批量发货供客户做小样品实验。

六、客户确认后，以此为标准，批量生产，并保留适量样品，以供日后双方查询参考。

七、定期上门或电话回访客户，及时了解客户需求，提供完善的售后服务保障。

1、我公司提供给客户的原料与随货同行检测报告单确保一致。

2、我们每个批次的微粉保留样品，供客户随时检测。

3、客户使用过程提出疑问，我公司派专业技术人员一时间赶赴客户公司，帮助分析原因，同时提供本批次其他客户使用情況，协助客户找出原因解决问题，确属我公司原料问题一切损失由我们负责。

Cooperation process and after-sales service for new customers

一．Communicate with customers via phone and invite them to come to our factory for investigation and visit.

二．Know well about customers’ industry field and requirement on micorpowder parameter.

三．Based on our pratical experiences in the same industry for nearly twenty years, we provide customers the optimum and reasonable suggestions on product model.

四．Send sample and test report to customers first for their checking and reference.

五．It’s available to deliver in small batch for the purpose of customer’s experiment on small samples.

六．After customer’s confirmation, , follow this as standard and go into production, keep some samples so that both sides can check in the future.

七．Visit customers regularly or follow-up phone calls, understand customer requirement in time and provide after-sales service support.

1. The raw materials we provided to customers are same as the test report for them,  the report will be delivered with the products together.

2. The sample for each batch of our micropowderwill be remained permanently so that customers can check them at any time.

3. When customers raise questions in the process of usage, we will ask our professional and technical personnel to reach customer’s facotry at once to help them to analysize the reasons. Also we will provide the use of this batch of micropowder by other customers to help customers to figure out why, then help to solve this issue at last. We will be responsible for all the losses caused by our raw materials.